Terms and conditions

1. Introductory provisions

These terms and conditions govern the rights and obligations between the operator of 3dtlacnazakazku.sk (the „supplier“) and the customer when ordering custom 3D printing and 3D modeling services and when buying ready-made products offered on this website. The supplier is established in Slovakia, so these relations are governed by Slovak law, in particular the Civil Code and Act No. 108/2024 Coll. on consumer protection where the customer is a consumer, and the Commercial Code where the customer is a business. By submitting an inquiry or an order, the customer confirms that they have read these terms.

2. Definitions

• Supplier, or seller: the person named in the company details above.
• Customer: a natural or legal person who submits an inquiry or an order.
• Consumer: a natural person who, when entering into the contract, is not acting in the course of their trade, business or profession.
• Custom manufacturing: production of a part from a 3D model, drawing, photograph or sample supplied by the customer, or from a model created to their order.
• Ready-made product: goods offered on the website in a fixed configuration that are not produced to the specific requirements of an individual customer.

3. Scope of services

The supplier provides 3D printing using FDM technology and 3D modeling services, including model repair and reverse engineering. Alongside these, ready-made products of its own manufacture are offered on the website. The supplier does not offer SLS, SLA or metal printing. The exact scope of each job is always defined in the quotation or in the order confirmation.

4. Orders and formation of contract

• The customer submits a non-binding inquiry through the website form or by e-mail, attaching a 3D model, drawing, photograph or a description of the part.
• The supplier reviews the materials and usually sends a quotation with a delivery date within 24 hours. Preparing a quotation is free of charge and non-binding.
• The contract is formed when the customer approves the quotation in writing, including by e-mail. For a ready-made product, the contract is formed when the supplier confirms the order.
• The supplier reserves the right to decline an order, in particular where the part cannot be manufactured, where manufacturing it would infringe the law or the rights of third parties, or where there is an obvious pricing error.
• The minimum order value is €10.00, excluding postage.

5. Files and 3D models

• We accept files in STL, STEP and 3MF formats, and other formats by arrangement.
• The customer is responsible for the accuracy and completeness of the materials supplied, including dimensions and required tolerances.
• A basic check of whether the model is printable is free of charge. Repairing a faulty model, modifying it or creating a new model is a separate service, charged according to the price list and only after the customer has approved it.
• If a defect that could not be detected during the basic check emerges during production, the supplier will contact the customer without delay and agree how to proceed.

6. Price and payment

• The price is set individually based on the volume of the part, the material, print settings, quantity and complexity. Indicative rates are published on the pricing page.
• The supplier is not registered for VAT. Prices in the price list and in quotations are final.
• Payment is made by bank transfer using the details sent in the order confirmation, unless agreed otherwise.
• For larger jobs or batch production the supplier may require a deposit. Its amount is always stated in the quotation.
• Proof of payment is sent electronically to the customer's e-mail address.

7. Delivery time

The delivery date is confirmed by the supplier in the quotation or the order confirmation and runs from approval of the quotation, or from receipt of any agreed deposit. For ordinary jobs the standard production time is 2 to 5 working days depending on the size of the part and current capacity. Unless agreed otherwise, the supplier will deliver no later than 30 days after the contract is formed. The customer will be informed without delay of any extension of the deadline.

8. Delivery and acceptance

• Parts are delivered by courier or, by prior arrangement, prepared for personal collection in Bratislava.
• The delivery charge is stated in the quotation or at the time of ordering a ready-made product.
• The customer must check that the consignment is intact on receipt. Obvious damage to the packaging must be raised with the carrier at the moment of receipt and reported to the supplier without delay.
• The risk of accidental loss or deterioration passes to the customer on taking delivery; for a consumer, at the moment the goods are received by them or by a person they have designated.

9. Characteristics of 3D printing

Manufacturing with FDM technology has characteristics that follow from the technology itself. The following are a normal part of the result and are not treated as defects:

• Individual print layers are visible on the surface of the part. Their height corresponds to the agreed setting, in the range of 0.08 to 0.3 mm.
• Where supports were required, marks may remain after their removal.
• Dimensional accuracy is ± 0.1 mm and depends on the geometry of the part. Tighter tolerances must be agreed in advance.
• The colour shade may vary slightly between spools of material and from what is shown on screen.
• Strength differs along the layers and across them. We choose the print orientation with regard to the use of the part stated in the order.
• The maximum size of a single piece is 256 × 256 × 256 mm. Larger parts are produced in sections and bonded together, and the joint remains visible.
• If the part must meet specific mechanical, thermal or dimensional requirements, the customer must state them in the inquiry so they can be taken into account when selecting the material and settings.

10. Withdrawal from the contract

• A consumer has the right to withdraw from a distance contract within 14 days of receiving a ready-made product, without giving a reason. It is enough to send the notice of withdrawal to the supplier's e-mail or postal address before that period expires.
• Under Act No. 108/2024 Coll., the right of withdrawal does not apply to goods made to the consumer's specific requirements, goods made to measure, or goods clearly personalised for one consumer. Custom 3D printing and 3D modeling are precisely such performance, so no 14-day right of withdrawal arises for them.
• If a consumer withdraws, they must send or hand over the goods no later than 14 days from the date of withdrawal. The consumer bears the direct cost of returning the goods.
• The supplier will refund all payments received, including delivery costs up to the cheapest delivery option offered, within 14 days of receiving the notice of withdrawal, but not before the goods have been returned or the consumer has proved that they were sent.
• The supplier may withdraw from the contract if performance has become impossible, if the customer has failed to provide necessary cooperation, or if an agreed deposit has not been paid. Any payments already received will be refunded.

11. Liability for defects and complaints

• The supplier is liable for defects present at the time of receipt. For consumers, the statutory period for exercising rights arising from defects is 24 months from receipt.
• Complaints are submitted by e-mail to the address given in the company details, stating the order number, a description of the defect and photographs.
• The supplier will acknowledge the complaint and settle it no later than 30 days after it is submitted.
• The characteristics listed in the section on 3D printing are not defects, nor is damage caused by improper use, mechanical damage, exposure beyond the heat resistance of the chosen material, or use of the part for a purpose other than the one stated in the order.
• Where the part was manufactured from a model supplied by the customer, the supplier is not liable for defects arising from an error in that model.

12. Intellectual property and confidentiality

• By submitting materials, the customer declares that they are entitled to have the part manufactured and that manufacturing it will not infringe copyright, design rights, trade marks or any other rights of third parties. The customer is responsible for any infringement.
• The supplier will refuse to manufacture any part whose production would breach the law or the rights of third parties.
• Models and materials supplied are used solely to fulfil the order. They are not published or passed to third parties except where required by law.
• Photographs of manufactured parts are published on the website or on social media only with the customer's prior consent.
• A model created by the supplier to order may be used freely by the customer once the price has been paid in full, unless agreed otherwise.

13. Limitation of liability

Without a separate written agreement, 3D printed parts are not intended for use where their failure could endanger life, health or property, in particular as load-bearing structural elements, safety components, pressure parts or medical devices. Towards a customer who is not a consumer, the supplier's liability for damage is limited to the price of the particular job. This does not affect liability for damage caused intentionally or by gross negligence, nor liability towards a consumer to the extent that it cannot be limited by contract.

14. Alternative dispute resolution

If a consumer is not satisfied with how a complaint was handled, or believes their rights have been infringed, they should first contact the supplier with a request for redress. If the supplier does not reply within 30 days or rejects the request, the consumer may file a proposal for alternative dispute resolution under Act No. 391/2015 Coll. The competent body is the Slovak Trade Inspection (Slovenská obchodná inšpekcia); the list of other authorised bodies is maintained by the Ministry of Economy of the Slovak Republic. The European Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and complaints can no longer be filed through it.

15. Final provisions

The supplier reserves the right to amend these terms and conditions. The version in force at the time an order is submitted applies to that order. The relationship between the supplier and the customer is governed by the law of the Slovak Republic.